Help

Email us

Got any questions about your order?

Send an email to glownightlights@gmail.com



Shipping

 

FREE SHIPPING ON ORDERS OVER $120

We offer free shipping to Australian customers on orders totalling over $120

Orders will be dispatched within 2 business days of receiving payment.

Please refer to the Australia Post website auspost.com.au for delivery times.

 

Shipping Rates & Delivery

Auspost Standard (with tracking) - 3-5 days to most areas of Australia  - $9.50

OVER $120 - FREE Auspost Standard Parcel delivery (with tracking)

Pick-up from South Bank market stall - FREE (open from 5pm Friday to 4pm Sunday)

 

Following receipt of payment, your order will be dispatched within 2 Business days of receiving payment. This does not include weekends or holidays. Standard Shipping will be via AusPost eParcel. You will receive an email with your details for parcel tracking. Please refer to the Australia Post website auspost.com.au for delivery times.

 

International Shipping

We currently only ship to Australia. If you would like to get a quote on sending elsewhere please email us at glownightlights@gmail.com.

 

FAQ

I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 2-4 hours, and once our warehouse has processed your order, we will be unable to make any changes.

 

I Just Placed My Order.  Can I Add Another Item To It?

Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

 

Where Is My Order Confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. You can also check your order status by signing into your account on our website.

 

How to contact us

For further information, email us at glownightlights@gmail.com or visit us at the South Bank Markets every weekend (outside the old DM Jazz bar).